Frequently Asked Questions
When should I install the eSIM?
You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.
What exactly is an eSIM?
An eSIM is a virtual SIM card that enables you to set up a mobile plan with your network provider without requiring a physical nano-SIM card.
What are the steps to activate my eSIM?
To activate your eSIM, follow these 3 straightforward steps: 1) Pick your destination 2) Choose a data plan 3) Scan the QR code using your mobile device.
Can you explain the distinction between a physical SIM and an eSIM?
A traditional SIM is a tiny chip inserted into your phone, whereas an eSIM is a digital SIM that lets you start a cellular plan with your provider without necessitating a nano-SIM card.
How can I determine if my phone is compatible with eSIM technology?
Check our dedicated page for a list of devices that support eSIM functionality.
iMessage stopped working
Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".
Can I use the Hotspot/Tethering feature on my device?
Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.
Do I need to enable roaming settings?
Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.